COVID-19- What Consumers Need to Know

Mid-State Health Network and its provider network, inclusive of Community Mental Health Participants (CMHSP) and Substance Use Disorder (SUD) Providers, are committed to your health and safety.  In an effort to limit your exposure to this disease, and to limit the transmission, the following actions are being taken by MSHN's provider network: (note: not all providers will be implementing all the actions below)

  • Limit all but critical and essential services (many services such as Community Living Supports, Outpatient, Case Management, etc. may be reduced or suspended for a period of time until it becomes safe for consumers and staff to resume these services)
  • Utilize telehealth options where possible
  • Provide services by phone instead of face-to-face
  • Staff will work remotely (from home office) when possible 
  • Limit visitors to residential homes, offices, etc. 
  • Limit non-essential work travel (no home visits, trainings, etc.)
  • Staff and consumers will be asked COVID-19 screening questions when coming into offices to ensure they are not exhibiting symptoms of the disease
  • Some offices will be closed 
  • Many medications will be refilled through phone appointments 

What does this mean for you

  • Some, or all, of your services may be reduced or suspended for a period of time.  Urgent services will still be available.   If services are needed please call your local provider agency.
  • Your current services may be provided by telephone instead of face-to-face
  • If you have any questions about your services, please contact your local provider agency

 What you can do to keep yourself safe

  • Wash your hands often with soap and warm water for at least 20 seconds
  • Use hand sanitizer when available
  • Avoid touching your eyes, nose, or mouth with unwashed hands
  • Cover your mouth and nose with a tissue or upper sleeve when coughing or sneezing
  • Avoid contact with people who are sick
  • If you are sick, stay home and avoid contact with others
  • Avoid handshakes
  • Practice social distancing by staying at least 6 feet away from others when in a public setting
  • If you think you have been exposed to COVID-19 or have a fever of 100.4°F/38°C or higher, cough or have trouble breathing call your health care provider or the nearest hospital   

For further information and resources