Member Handbook

The Consumer Services Handbook is provided to beneficiaries when they first come to service and then annually at the time of person-centered planning.  The handbook contains, at a minimum, information on the following topics:
*Confidentiality and family access to information
*Coordination of care
*Emergency and after-hours access to services
*Grievance and appeal
*Language accessibility/accommodation
*Payment for services
*Person-centered planning
*Recipient rights
*Service array, eligibility, medical necessity, & choice of providers in network
*Service authorization
*Access process
*Access to out-of-network services